Refund Policy

Effective Date: 01/01/2025

At Farebi Naturals, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy carefully.

1. Eligibility for Refunds

We accept refund requests for eligible products under the following conditions:

The product must be unused, unopened, and in its original packaging.
The request for a refund must be made within 30 days of the delivery date.
Proof of purchase (e.g., order confirmation or receipt) is required.

2. Non-Refundable Items

The following items are non-refundable:

Products marked as "Final Sale."
Gift cards and promotional items.
Opened or used products unless they are defective or damaged upon delivery.
Custom or personalized items.

3. Damaged or Defective Products

If you receive a damaged or defective product:

Please contact us within 7 days of receiving the item.
Provide details of the issue, along with clear photos of the damage or defect.
We will offer a replacement, store credit, or full refund based on your preference.

4. How to Request a Refund

To initiate a refund, please follow these steps:

Contact our customer support team at hello.farebi@gmail.com
Provide your order details, including the order number and reason for the refund request.
If applicable, include photos of the product to support your claim.

Our team will review your request and provide a response within 5 business days.

5. Return Shipping

If the refund is due to a mistake on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs.
For all other refund requests, the customer is responsible for return shipping fees.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

6. Processing Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 7-10 business days.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please request a refund for the original purchase and place a new order for the desired item.

8. Cancellations

Orders can be canceled for a full refund if the request is made before the order has shipped.
Once the order has shipped, you will need to follow our standard return and refund process.

9. Contact Us

If you have any questions or need assistance with a refund, please contact us:

Farebi - A Registered Trademark of Grishya Handlooms Private Limited
Email: hello.farebi@gmail.com
Thank you for shopping with Farebi Naturals. We appreciate your trust and look forward to serving you again.